Appointments and Cancellations

All appointments must be booked online. Deposits are nonrefundable.

If you wish to cancel or reschedule for a later date, you must do so 24 hours before, or the deposit is forfeited.

If you arrive more than 30 minutes later than your appointment time, we must reschedule your appointment, and your deposit is forfeited.

If you simply do not show up or if you cancel within two hours of your reservation start time, the deposit is forfeited and an additional deposit may be required to make future appointments.

Vaccinations

All pets must be vaccinated against rabies, bordetella, parvo, and distemper. Proper documentation is required, and without it, we must cancel the appointment. It is the law and our policy that all dogs who enter our facility are properly vaccinated, for the safety of all staff and other pets.

Safety

Your pet’s safety and well-being are Groomed by Adrian’s top priority and we assure you that every effort will be made to make your pet’s visit as pleasant as possible. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after the grooming process.​

In the best interest of your pet, with or without permission of the owner, we will obtain immediate veterinary treatment at the owner’s expense should it become necessary.

Fleas, Ticks, and Vaccines

All pets are required to be current on rabies vaccinations with documentation required. Owners are asked to provide a copy of the documentation prior to or at the appointment. We do not require any other vaccines or flea or tick preventatives; it is the responsibility of the pet owner that the pet is protected. If a pet is found to have fleas, it will immediately be given a flea bath and separated from other animals. There will be an additional charge of at least $20. Groomed by Adrian is not responsible for any flea infestations; pets should be protected.

Coloring

Understand that hair coloring products do not have the same results on all coats and may be different than expected in shade and vibrancy. Depending on the coat, breed type, and pet activity, the lasting of the color varies. Some dogs may fade in two weeks and others may stay in and can only be removed by cutting it out. Color transfer from pets to other surfaces or fabrics may occur happen when wet. Only pet-safe products will be used, but be aware that any pet can have a reaction to any product.

Matted Fur

If your pet is severely tangled or matted, it is at a greater risk of injury, stress, and trauma. All precautions will be taken. If your pet is deemed matted by the groomer, the hair will be shaved. Groomed by Adrian does not offer any de-matting services. Problems occasionally arise, during or after the grooming process such as nicks, clipper irritation, and stress.

Pet Handling

Proper precautions will be taken to ensure the pet’s safety. Difficult pets will be charged a handling fee of $20-$100 if your pet is found too difficult or aggressive to groom. Pets of age 8 and older (senior dogs) have a greater chance of injury and stress during grooming. If a pet bites, the appointment will be canceled and the owner remains responsible for the full cost and handling fee, even if the groom isn’t complete. The groomer or grooming establishment holds the right to refuse service to any pet as seen fit.

Appointment Duration

The grooming process usually takes about an hour and a half. Owners will be called upon appointment completion, and are asked to not come for pickup until called. Pets picked up more than two hours after receiving a calling or after closing time will be charged a daycare fee of $15.

Mobile Grooming

Please understand that due to the nature of being mobile grooming, appointment times are not always exact due to circumstances beyond control, e.g. difficult dogs, traffic, weather, etc. We cannot be held liable for unavoidable time delays. Please allow us a 2-hour window and plan accordingly before scheduling a mobile appointment.

By signing this document or setting an appointment online, you are confirming that you have read and agreed to Groomed by Adrian’s policies. The grooming salon or groomer will not be held financially responsible for any vet bills or procedures.

Daycare and Overnight Boarding

All daycare and boarding clients are required to pay upfront and leave an emergency contact and vet reference in Atlanta.

Daycare: 9:00 a.m. to 4:00 p.m.

Overnight Boarding: 4:00 p.m. to 11:00 a.m.

Daycare fees are $20 for small dogs and $25 for large dogs. Overnight boarding fees are $25 for small dogs and $30 for large dogs. Overnight boarding fees apply to dogs not picked up from daycare by 5:00 p.m., and daycare fees apply to dogs not picked up from overnight boarding by 11:00 a.m.

Updated: August 23, 2023